“I’ve never failed before to deliver what my boss wanted but, based on Grosvenor advice, I did this time. Grosvenor was proved right.”

Chief Risk Manager, Co-Op Bank

Testing the


Whatever your objectives in undertaking an outsourcing project, there will be plenty of vendors hoping to persuade you they can solve your problems and bring the benefits you want. Before you listen to outsourcing suppliers, are you certain you can’t achieve these outcomes in-house? Perhaps you need to issue a RFI (Request for Information) to undertake market testing.

Genuine insight

Testing the market is the best way to get an idea of what suppliers can genuinely do for you. This puts them in a competitive situation and allows you to dig under the sales hype. So how can you best begin to test the market?

To do this exercise well, you’ll need to understand how suppliers make their profits, so that you can accurately assess their proposals and test their claims about what they can deliver. Grosvenor’s targeted paper on Testing the Outsourcing and Cloud Market, available on this page, can get you started.


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