“The devil is in the detail [of the contract schedules] which is why we used Grosvenor”

Business Services Director, Aviva Company



You’ve selected the supplier, agreed the contract, now it’s time to realise the benefits you envisaged from your outsourced or Cloud services by managing the outsourced services.  But have you got the necessary foundations in place to do this?

Key processes

The transition period might be your first chance to see the supplier in action, so you’ll need to have an escape mechanism in place in case your supplier fails to measure up. And what else do you need to do to ensure your service runs smoothly?

In Grosvenor’s experience, there are nine key processes that need to be in place to manage outsourcing and Cloud contracts and their suppliers. Download our paper on Running Outsourced and Cloud Services to find out more about these and how they can fit into your own processes.


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