"Thank goodness Grosvenor is on our side”

BP Financial Controller



Over the years, organisations have outsourced services in search of: reduced costs; improved quality and additional skills; reduced management effort and to bring about IT and business transformations. Each of these may also be among your goals, but how confident are you that you will be successful?

Critical success factors

In the course of providing outsourcing advice and guidance to hundreds of clients on thousands of projects over more than 20 years, Grosvenor has identified a number of critical success factors that determine whether organisations secure the benefits they seek from outsourcing.

The five factors we’ve identified include having realistic expectations and a high-quality contract. We also see the benefit of adequate resourcing and specialist support. Want to know more? Simply download our targeted paper on Strategy: The Essential Elements of Successful Outsourcing, available on this page.


If you are unable to download any of the papers above, please click on request. An email to enquiries@grosvenor
will be generated. Please enter the requested paper(s) in the subject line and we will email them to you. Thank you.